Flight 509 Frequent Flyer FAQ’s

What are the rates?

Monthly

Family (up to 5 members in the same household included)                              $99.99

Add On (up to one additional member)                             $14.99

One Time Fee                                                            

Registration Fee $89.99

What is the registration gift? Birthday gift?

Registration and birthday gifts vary; contact us for current information.

What do you get in a membership?

Members receive a Jet Engine Passport once per day. Members receive discounts on non-alcoholic food and beverages at the Hangar Café. Members will receive one complimentary guest pass for one (1) 2 Hour Unlimited Pass for a friend, after EVERY three (3) months of continuous membership; memberships can not be paused or delinquent within the quarter to qualify. Members will receive a welcome gift and a birthday gift annually. Members will also receive special members only discounts, events, and/or promotions.

How do we use our membership?

When you arrive at Passenger Boarding, notify the service provider that you are a member. Once your membership has been verified you will be provided with a Jet Engine Passport wristband and your arcade card will be reloaded as per the Jet Engine Passport inclusions. Members must be present to receive their wristband and arcade card.

What is the term?

It is a monthly membership that will automatically renew monthly for the advertised rate. 

Can I pay for the entire year?

Of course, you can! We will give you one free month if you pay the annual rate at activation.

Can I share my pass?

Passes are non- transferable. The account will be closed if these terms are violated.

What if I lose my pass?

Please report the loss to us at Flight 509 and we will issue another card.

How do I cancel?

You may cancel at any time by completing a cancellation agreement with your signature authorization, or visual ID. You must give the cancellation form to Flight 509 either in person, or via email. Only forms with a signature will be accepted. A cancelation form can be received by calling or stopping by Flight 509.

Why do you need a signature or visual ID check?

We must verify the membership owner. After cancelling our memberships, a registration fee may be necessary to reactivate it. 

Can I get a refund?

You must cancel 5 days prior to the monthly charge to allow for processing cancellation. After the monthly charge has been processed, a refund can be issued within 5 days if the cancellation form is received AND the membership has not been used for the current month. Use includes buddy passes and discounts at the Hangar Café.